Solidarity Suite™ Features
Dispute Resolution & Case Management
Effortless administration of academic appeal and complaint cases.
Meet service level targets and avoid guesswork by prioritising and routing cases. Cases can be queued and routed based on their level of urgency to maintain high customer satisfaction levels.
Track performance and improve communication by assigning an customer service agent to a specific case.
Create Notes And Appointments
Easily add notes and appointments that can be responded to and retrieved instantly alongside the case itself.
Collaborate With Departments and Faculties
Involve faculties in the dispute resolution process by allowing them to respond to information with not only text but also supporting evidence.
Work With The Ombudsman
With ombudsman integration the entire case can be observed end-to-end. Every party is aware of their position and can track progress together.
Supporting evidence can be uploaded at the same time as submitting an appeal or complaint. Evidence can be provided by all parties including the student, faculty, and university.
Interaction Management (CRM)
Craft the student experience with an unparalleled customer engagement and touchpoint management platform
See Everyone In The Same Place
All your customers are in one place to give you a complete view of their journeys and interactions with the institution.
Get Instant Notifications
Whenever a dispute changes status or any other activity takes place, the customer can choose to be automatically informed by e-mail or SMS. With instant notifications you can drastically reduce customer and third-party
Turn Enquiries Into Applications
Find new opportunities and increase conversion rates across faculties and departments.
Maintain A Pro-Active Alumni
Keep in touch with your customers beyond their time at your institution with alumni management facilities.
The world's first peer group comparison and achievement measurement application for students
Find new motivation and improve your performance by comparing assessment results with others on your course and across other institutions.
See Achievements And Aims
Talentpath™ shows your achievements so far and what it'll take to get to where you want to be.
Monitor Your Attendance
Keep track of your attendance rate at lectures, field-trips, tutorials and see where you can take corrective action.
Analytics Dashboard Console
Uncover insights and reasons, not just numbers, from information centred around the customer.
Advanced Control Surface
The control surface of the dashboard console delivers unprecedented access to institution metrics and analytics from a central point. Both powerful and easy to use, you can find what you want without the need for a data analyst.